Refund Policy

HAVOSPARKA

1. Overview

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions outlined below.

This Refund Policy applies to all purchases made through HAVOSPARKA.

2. Return Window

We offer a 30-day return policy from the date of delivery.

After 30 days, we unfortunately cannot accept returns or offer refunds.

3. 7-Day Satisfaction Guarantee

We offer a 7-day satisfaction guarantee from the date of delivery.

If you are not satisfied with your purchase within 7 days, you may request a return.

In this case, HAVOSPARKA will cover the return shipping cost and provide a prepaid return label or arrange a return pickup, depending on your location and logistics availability in the United States, United Kingdom, or Europe.

To be eligible for this guarantee:

  • The request must be made within 7 days of delivery
  • The item must be in good condition
  • The product must not show signs of excessive use, damage, or modification

This policy is designed to ensure a risk-free shopping experience.

4. Standard Returns (8–30 Days)

For return requests made after 7 days but within 30 days of delivery, customers may still request a return.

In this case:

  • Return shipping costs are the responsibility of the customer
  • Refunds will be processed after the item is received and inspected

5. Eligibility for Refunds

To qualify for a return or refund, items must:

  • Be unused and in original condition
  • Be in original packaging
  • Include proof of purchase (order number or receipt)

6. Non-Refundable Items

The following items are not eligible for return or refund:

  • Items that have been used, damaged, or altered by the customer
  • Products without original packaging
  • Final sale or clearance items (if clearly marked)
  • Damage caused by improper use or negligence

7. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

8. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again
  • Contact your credit card provider (processing delays may occur)
  • Contact your bank for further confirmation

If you still have not received your refund, please contact us at support@havosparka.com.

9. Exchanges

We only replace items if they are defective or damaged upon arrival.

If you need an exchange for the same item, please contact us for assistance.

10. Return Shipping & Pickup

For eligible returns:

  • Within 7 days: HAVOSPARKA covers return shipping and may provide a prepaid label or arrange pickup
  • After 7 days: customers are responsible for return shipping costs

Return method (pickup or drop-off) depends on location and courier availability in your region.

Shipping fees are non-refundable unless the return is due to our error.

11. Order Issues

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and order details.

We will review the case and provide a suitable solution.

12. Contact Information

HAVOSPARKA
Customer Support: support@havosparka.com

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